Privacy Policy - Your Privacy Rights

  • We use your personal information in order to provide you with a better service. We are committed to protect the privacy of the personal information we gather.

  • As our client, you understand and accept that we gather and use your personal information pursuant to this Privacy policy.

  • We ensure your data protection through SSL system. (link)

  • The Privacy policy is applied to the personal information of the clients and other individuals who visit us or with whom we do business, and to the use of said personal information in any way, either oral, electronic or written.

  • The term “personal information” in this Policy is referred to the information which identifies or may identify an individual as such. The types of personal information we process (which may vary by jurisdiction according to the governing law) include:

  • Name, gender, personal and job contact information, position, date and place of birth, nationality and information about passport and visa.

  • Information about the client’s stay, which includes hotels where they have stayed, date of arrival and departure, products and services acquired, special requests performed, remarks about its service preferences (which includes preferences of room and vacation), telephone numbers dialed as well as fax and telephone messages received.

  • Credit card details

  • Any piece of information that is necessary to satisfy personal requests (for example, health conditions which need specific arrangements, acquisition of products and services).

  • Information you provide about your marketing preferences or during your participation in surveys, contests or promotional offers.

  • Information gathered through the use of systems of closed circuit television key card and other safety systems.

  • Pursuant to the current laws, we can gather and use relevant parts of your personal information for:

  • Providing and collecting hotel accommodation and other products or services to be acquired

  • Providing a higher and more personalized service level

  • Complying with the contractual obligations with you, with the people involved in the process of organizing your trip (for example, travel agents, organizers of group trips or your employer) and suppliers (for example, companies issuing credit cards, airline operators and other loyalty programs)

  • Performing market studies, surveys of client satisfaction and quality control, direct marketing and sales promotion

  • Responding to information and service requests

  • Meeting safety and protection needs of personnel, clients or other visitors

  • Administering the general management of documents

  • Complying with the legal and normative requirements